While we are reducing staff, the new staffing model includes a manager and cashier/office assistant at the North Locust Garage. In addition, two customer service "rovers" will be available to respond to customer's calls for assistance (via intercoms). Even at 3 a.m., someone will be available to respond to customer calls or inoperable equipment. Also, we plan to have parking ambassadors for the first couple of months following installation to help with the learning curve.
She adds that much of this information is now available on the city's new handy dandy parking website.